Suja

Creative, skilled, and accomplished Analyst in Marketing and Communications, Content Writing & Management, Quality Audits, and Call Center operations and management.

Availability: Immediate

Willing to travel: Home Only

Experience: Certified Languages International, USA Nov 2015-May 2018
Independent Contractor
• Responsible for telephonic interpretation of the Kannada and Malayalam languages to English and English to Kannada and Malayalam for various organizations like Healthcare, Law etc.

Hewlett Packard, Bangalore, India September 2007-July 2015
Marcom Specialist (Product Content Management Specialist)
• Responsible for the creation of sales collateral, such as pricing guides, licensing documents and configuration guides for HP Software
• Create and update content in sales and partner portals working in tandem with product managers and product marketing teams
• Work closely with Partner Portal team to understand the Sales and Channel Partner requirement and incorporate those changes to the Price Guides
• Reviewing sales reports to determine web statistics of created reports
• Collaborated with Sales and Product Marketing management for projects and promotions
• Assisted Senior teams with Internal Communications projects, e.g., creating PowerPoint presentations
• Responsible for understanding and tracking user sentiments, keeping track (web traffic) of HP’s share of videos in YouTube, Twitter, Facebook, etc.
• Contribute to the planning and executing of communications strategies
• Conducted Quarterly Business Reviews’ with Stakeholders to support Database
• Social Media monitoring and analysis

Dell International Services, Bangalore, India January 2003-August 2007
Content Writer, Quality Analyst, and Senior Customer Support Analyst
• Create periodic Newsletters and flyers for US Customer care operations
• Work closely with Process Engineering Teams to communicate process updates/changes to Customer Care operations team by creating flyers, banners and other communiqué
• Maintain constant flow of communication between the SPOCs in the US for updates and other business-related issues
• Present Quality performance update to Leadership team during Monthly & Quarterly business reviews to help monitor performance, identify key misses, if any, and draw out plans to achieve goals
• Identified and participated in process improvement projects
• Generated and published weekly reports for stakeholders by presenting different trends and analysis to help business track performance against the set metrics for various LOBs
• Coordinated with Business Coaches/Training teams/AMs/TLs to identify BQs and action plans
• Managed compliance reporting for the entire team
• Mentored new recruits on technical and functional aspects of operations and project management
• Analyzed the major complaints or suggestions received frequently and evaluated their practical implementation to organizational system
• Completed the Yellow Belt Training for Dell’s Six Sigma Procedures for Business Improvement

ING Vysya, Bangalore, India 2002
Insurance Advisor
• Participated in lead generation and end-to-end marketing processes
• Provided investment and saving solutions to custome